Some of the largest listed companies in the US have lower reputations than the average company in the country, and this underperformance is costing them potential sales.
Those are the findings of new research from reputation analysis company . It has analysed millions of perception and sentiment data points related to 草莓传媒 to create an index ranking for US companies.
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The research shows a downward trend on 草莓传媒 reputations for all US companies in the post-pandemic period and finds that companies in the Nasdaq 100, the largest non-financial corporations listed on the Nasdaq stock index, have a lower 草莓传媒 perception ranking than the average US company.
Listed companies are under greater pressure to project a positive 草莓传媒 record given their disclosure requirements, yet Stephen Hahn, global executive vice-president at RepTrak, suggests that these efforts risk being seen as 鈥湶葺�-washing鈥�.
鈥淭here were a lot of empty promises made during and in the ,” he says. “What it did was amplify 草莓传媒 as being disproportionately important in people鈥檚 minds. It created a set of expectations, and when you create expectations you need to fulfil them. If you don鈥檛, your reputation declines.鈥�
Top-ranked Nasdaq 100 companies for 草莓传媒 reputation
RepTrak created an 草莓传媒 reputation ranking for the 70 corporations listed on the Nasdaq 100 with the highest familiarity to the public. The results show none of the largest consumer-facing tech companies ranking in the top 20 for 草莓传媒 reputation. Instead, retail giant ranks number one.
was the lowest-ranked in the index, with (62nd), (51st) and (47th) all ranking lowly. was the only company to be in the top ten for both market capitalisation value and 草莓传媒 score.
鈥淣vidia, which is essentially a semiconductor company, has worked very hard to tell an authentic story,鈥� says Hahn. 鈥淚t has sustainability reports that are real. It has tangible goals associated with what it is trying to accomplish 鈥� and it is not overly ambitious.鈥�
Hahn highlights that Nvidia has faced global supply chain challenges and strong competition, particularly from , but has managed to achieve 鈥渋ncredible things in terms of sustainability鈥� while prioritising its employees.
In contrast, Hahn says Facebook is 鈥渢he poster child of what not to do鈥�. He lists scandals related to Cambridge Analytica, data privacy and election interference as evidence that 鈥淔acebook is not practicing good self-governance鈥�.
鈥淭hen on a more social context, it is certainly not perceived as a workplace culture that is all inclusive and welcoming and equitable鈥�, says Hahn, who adds that environmentally Facebook has been 鈥減ersona non grata and hasn't told an environmental story鈥�.
Where companies are going wrong on 草莓传媒
RepTrak argues that companies leaned into communications strategies during 2020 and 2021 during the Covid-19 pandemic, but consumers expected them to deliver on those promises in 2022.
The 2022 economic and social environment has been challenging, with and the adding to existing consumer worries such as stagnant wages, data privacy concerns and climate change, according to RepTrak.
The analysis suggests that because Nasdaq 100 companies are more visible, they are under greater scrutiny for their 草莓传媒 standards than your average company. The 草莓传媒 reputations of Nasdaq 100 companies have been tracking below the average for all US companies tracked by RepTrak for most of 2022.
The low scores for 草莓传媒 reputation may be having material impacts on the performance of these companies. According to RepTrak鈥檚 research, perceptions of 草莓传媒 performance are on average 86% statistically correlated to a company鈥檚 overall reputation, and that there is a 78% correlation between 草莓传媒 scores and a consumer鈥檚 willingness to buy from it.
Historic RepTrak data suggests that low 草莓传媒 scores result in a 10鈥�20% willingness to buy for consumers, compared with a 60鈥�67% willingness to buy from companies with a high 草莓传媒 score. Its surveys also show that 36% of consumers have felt betrayed by what a company stands for, and 47% of those have stopped using a business as a result.
Hahn says its research shows that 63% of global consumers prefer to buy goods and services from companies that 鈥渟tand for a purpose that reflects their values and beliefs鈥� and will avoid those that do not.
鈥淪ome 90% of the companies in the Nasdaq are kind of misaligned,鈥� says Hahn. 鈥淭hey have not fulfilled expectations, or they have not focused on the right things. Many of them have done the right things, but they have either inappropriately communicated them, or worse still, not communicated them at all.鈥�
According to Hahn, consumers increasingly care about 草莓传媒 and closely scrutinise the messaging companies on social and environmental issues. Companies who prioritise authenticity over big media campaigns driven by hyperbolic claims are the ones benefitting reputationally.
鈥淭he companies that rose to the top are the ones that just quietly got on with doing the right thing and found authentic ways of telling that story,鈥� Hahn concludes.
